FAQ

Product Information

1. What does the Aviapure Tap Purifier remove from water?
The Aviapure Tap Purifier removes over 100 contaminants, including chlorine, microplastics, lead, and other impurities, ensuring cleaner, great-tasting water for you and your family.

2. How long does the filter last?
Each filter lasts up to 3 months under normal usage, providing clean water for approximately 320 gallons. For most households, this means replacing the filter every 3 months.

3. Is the Aviapure Tap Purifier easy to install?
Absolutely! It takes just 2 minutes to install, and no tools or plumber are required. We’ve designed it to fit most standard faucets.

4. Does it fit all types of faucets?
The Aviapure Tap Purifier fits most standard faucets. However, it may not be compatible with pull-down or unconventional faucet designs. If you’re unsure, feel free to contact our support team for guidance.

Order and Shipping

5. How long does shipping take?
We process orders within 1–2 business days. Shipping typically takes 3–7 business days, depending on your location. You’ll receive a tracking link once your order ships.

6. Do you ship internationally?
Yes! Worldwide

7. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number so you can monitor its progress.

Returns and Warranty

8. What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your Aviapure Tap Purifier, simply contact us within 30 days of purchase for a full refund (excluding shipping).

9. Is there a warranty on Aviapure products?
Yes, we provide a 1-year warranty on our Aviapure Tap Purifier for any manufacturing defects.

Discounts and Promotions

10. How do I use a discount code?
At checkout, enter your discount code in the “Promo Code” box, and the discount will be applied to your order total.

11. Can I use multiple discount codes on one order?
Unfortunately, only one discount code can be applied per order.

Maintenance and Replacement

12. How will I know when it’s time to replace my filter?
The filter includes an indicator that lets you know when it’s time for a replacement. Alternatively, you can replace the filter every 3 months for optimal performance.

13. Where can I buy replacement filters?
Replacement filters are available on our website. Save by purchasing multi-packs for an extended supply.

14. How do I replace the filter?
Replacing the filter is quick and easy! Simply detach the filter housing, remove the old filter, insert the new one, and reattach. Detailed instructions are included with your purifier.

Support

15. What if I need help with my Aviapure product?
We’re here for you! Contact our support team via email at support@aviapure.com or use the contact form on our website. We’ll respond within 1 business day.